Refund Policy

We want you to be happy with your order. If something arrives damaged, defective, or not as described, we'll make it right. This policy explains when refunds are available, how to request one, and how long it takes.

Eligibility

To be eligible for a refund or return, items must be:

• Unused, unwashed, and unaltered. Items that have been printed, embroidered, dyed, washed, or otherwise modified are not eligible for return — they fall under the defect policy below instead.
• In original packaging with all tags attached where applicable.
• Reported within 30 days of the delivery date for unprinted blanks.

Special-order items, custom configurations, and clearance items may be marked final-sale at the time of purchase; final-sale items are not refundable except in cases of defect or shipping error.

Defects on Decorated Items

Standard practice in print is to test-print one piece before running a full batch. That's the catch for fabric defects that would show up mid-run. The policy below assumes you didn't skip that step.

If a fabric defect made it through to a decorated piece despite a clean test-print, send us a photo within a year of delivery. We'll credit you for one ruined unit per style and color on that order, as store credit. The cap reimburses the test-print cost when one slips past it; it isn't designed to cover an entire run.

What counts as a fabric defect: seam tears, fabric flaws, or holes present at delivery; dye-lot inconsistencies within a single SKU/color order; mislabeled fiber content or weight; and manufacturing defects the test-print didn't surface.

What doesn't count: decoration failure (ink bleed, thread puckering, transfer issues — the printer's process); normal shrinkage within the manufacturer's stated tolerance; wear, wash, or use damage; color-perception differences (monitor vs. garment); and more than one ruined unit per style + color on the same order.

Process

To start a return or refund:

1. Sign in and visit your order history, then choose the order and click "Request a return".
2. Tell us what's wrong — wrong item, defective, sizing issue, changed mind, or other.
3. We'll review within 1–2 business days and email you next steps, including a return shipping label if applicable.
4. Pack the items securely in their original packaging and drop off with the indicated carrier.

If you can't find the order in your account or the items are too damaged to ship, email support@standardblanks.com with photos and your order number.

Timeline

For unprinted blanks returned in original condition: once we receive and inspect the return (typically 2–3 business days after delivery to our partner warehouse), we'll process your refund. Refunds are issued to the original payment method.

Total time from refund approval to funds appearing in your account is typically 5–7 business days, depending on your bank or card issuer. Stripe (our payment processor) handles the actual settlement.

For decorated-item defect claims, store credit is applied to your account on approval — there is no bank-settlement wait. Routine claims are reviewed and credited within one business day.

We'll send a confirmation email when the refund or credit is issued so you can match it against your statement.

Return Shipping

For defective items, wrong items, or our error, we cover return shipping. For changed-mind or sizing returns, return shipping is the customer's responsibility, deducted from the refund or paid separately at our discretion.

Partial Refunds

We may issue partial refunds when only part of an order is affected, or when items are returned in a condition that does not qualify for a full refund. We'll explain the breakdown in the refund-confirmation email.

Cancellations

Orders can typically be cancelled before they enter fulfillment. Once an order has been picked or shipped by our fulfillment partner, it must be processed as a return per the steps above.

Contact

Questions? support@standardblanks.com — we will get back to you.